Menu 0

Shop Policies

Returns and exchanges

Customer satisfaction is of utmost importance to us. While we are confident you will love your purchase, please contact us if there is a problem with your order.

Please contact us within 7 days of receipt of your order.

In the unlikely event of an order becoming damaged during transit, please take a photograph of the damage and forward it to us, within 7 days of receipt of your order.

Refunds or exchanges will be granted if you have received the wrong item, the item is faulty due to manufacturing defects, or the item arrives damaged. Please choose carefully.

All orders are custom. Please consider a print carefully before ordering. 

**Please note that computer screens may differ and the color of the print on the screen may not look exactly like what you receive. This is because different types of monitors are calibrated differently.

Payment

Unless a print is noted as ready to ship, all photographs are custom orders and will be submitted to our professional photo lab on the date of payment receipt.

Shipping

We dispatch all orders to the address listed in the transaction unless advised otherwise. Please ensure this address is correct. If you would like your order sent to a different address, please contact me immediately after placing the order. 
*If a package is returned to us because of an incorrect address, we will have to charge for shipping again.

All fine art photography prints are professionally printed and mounted at a highly trusted professional photo lab. 

PROCESSING TIME:

The processing time refers to the time it takes your order to make it through our shop and is SEPARATE from its SHIPPING TIME. These processing times are approximated and are not guaranteed. When calculating when you should expect your order you will need to add the Processing Time + Shipping Time!

Professional Mounted Prints /// 4 Business Days
Canvas Wraps & Acrylics /// 4 Business Days

SHIPPING TIME:

Once your order is shipped, the time it takes in transit depends on your location and possible weather conditions. Orders are shipped from our professional photo lab.

ESTIMATED GROUND SHIPPING TIMES
Standard Shipping - 2-5 business days, depending on your location.

EXCEPTIONS:
CIRCUMSTANCES WHICH MAY AFFECT OUR STANDARD PROCESSING TIME
•High volume orders
•Orders containing sale items
•Orders that do not pass our quality control
•Custom orders
•Peak seasonal and holiday volumes
•Additionally, any order received after 2PM EST (on a business day) may not go into production until the following business day, and any order received on Friday after 2PM EST, will be treated as an order received on Monday morning.

Additional policies and FAQs

We can custom print to almost any size you would like, on a variety of mediums.  If there is a medium that you would like that is not listed, please contact us to get a custom quote!

Our Printing Partners

Calendars: Printing Center USA 

Prints:  Bay Photo & Nations Photo lab

Printing Mediums 101

Fine-Art Prints

All fine-art photography prints are printed on Kodak Professional Endura Premier Metallic papers; which features a glossy finish and metallic appearance that creates images with exceptional visual interest and depth.. Prints are sold individually and are not matted or framed.

Canvas Prints

Fine Art Canvas Wraps are printed directly onto museum-quality canvas material using high-quality archival inks.  The print is then wrapped around a 1-1/2" artist's stretcher frame, and finished with a paper backing, sawtooth hanger, and bumpers to protect your wall.

Metal Prints

Metal Prints represent a new art medium for preserving photos by infusing dyes directly into specially coated aluminum sheets. Because the image is infused into the surface and not on it, your fine-art print will take on an almost magical luminescence. The ultra-hard scratch-resistant surface is waterproof/weatherproof and can be cleaned easily - just avoid direct sunlight.